Security FAQsI am getting Bkav Pro W32.AIDetectMalware from Virustotal
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You may encounter false positive detections from antivirus software like Bkav Pro W32.AIDetectMalware. This is a common issue with new applications that are not yet recognized by antivirus software. Rest assured that 16x Prompt is safe to use. Refer to this article or this Reddit thread for more information.
Installation FAQsI am getting installation error DiscardVirtualMemory on Windows 8.
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You may encounter "The procedure entry point DiscardVirtualMemory could not be located in the dynamic link library" error on Windows 8. This is because the underlying framework for the app no longer supports Windows 8, in line with end of support for Windows 8 from Microsoft. You can try to upgrade to Windows 10 / Windows 11 or use a different machine with Windows 10 / Windows 11. If you are unable to upgrade, feel free to contact us for a refund.
I am getting a warning from Windows Defender SmartScreen when installing.
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You can click on "More info" and then "Run anyway" to bypass the warning. This is a common issue with new applications that are not yet recognized by Windows Defender SmartScreen. And it costs extra money to get a code signing certificate in order to avoid this. Rest assured that 16x Prompt is safe to use. If you are still facing issues, feel free to contact us .
How to install 16x Prompt on Ubuntu?
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You can either download the .deb file or the AppImage file from the download page. For .deb file, you can refer to the .deb installation guide for installation instructions. For AppImage file, you can refer to the AppImage guide for installation instructions.
16x Prompt is not opening on Windows or macOS. What should I do?
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You can try to clear the application data and restart the application. On Windows, go to %APPDATA% and delete the 16x Prompt folder. On macOS, go to ~/Library/Application Support and delete the 16x Prompt folder. If you are still facing issues, feel free to contact us.
16x Prompt is not opening on Linux with "The SUID sandbox helper binary was found, but is not configured correctly" error.
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This is due to a bug with Electron on Ubuntu 24 LTS. You can refer to this workaround which fixes the error by executingsudo sysctl -w kernel.apparmor_restrict_unprivileged_userns=0
and disabling the kernel.apparmor_restrict_unprivileged_userns. If you are still facing issues, feel free to contact us.